We provide onsite support along with phone, email, and chat support from experts in audio, video, and lighting. Use our staff to meet your needs for on-demand system diagnostics and support.
- Live support available ten hours per day five days per week.
- 95% of calls are answered within 60 seconds.
- No answering service. Phones are answered by real technical experts.
- On-call support 24x7x365.
- The same hotline is used for both technical support and requests for new services or service changes.
- Friendly technicians know how to help without talking down to you.
- Support procedures based on ITIL best practices.
- Problem and service-request tracking system is available to customers through our customer portal.
- Technicians not only provide help, they provide education to help you learn to better use your equipment.