We provide onsite support along with phone, email, and chat support from experts in audio, video, and lighting. Use our staff to meet your needs for on-demand system diagnostics and support.

  • Live support available ten hours per day five days per week.
  • 95% of calls are answered within 60 seconds.
  • No answering service. Phones are answered by real technical experts.
  • On-call support 24x7x365.
  • The same hotline is used for both technical support and requests for new services or service changes.
  • Friendly technicians know how to help without talking down to you.
  • Support procedures based on ITIL best practices.
  • Problem and service-request tracking system is available to customers through our customer portal.
  • Technicians not only provide help, they provide education to help you learn to better use your equipment.